Jackson, AL Social Security office at 4249 N College Ave, 36545
The Jackson Social Security office at 4249 N College Ave is one of 22 field offices in Alabama and 1,182 nationwide.
Jackson office hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Best time to visit & closures
Upcoming Federal Holiday Closures
Can you skip a trip to the Jackson office?
| Task | Best Method | Fastest Option | Jackson Visit Notes & Originals |
|---|---|---|---|
| Replace a Social Security card | 🟢 Online / Phone | Online at SSA.gov or by phone | Bring unexpired photo ID only if online replacement is unavailable. |
| Benefit verification (award) letter | 🟢 Instant Online | Download PDF online or call 1-800-772-1213 | No office visit needed unless you require an immediate stamped printout. |
| Update direct deposit or address | 🟢 Online / Phone | Online account or automated phone line | No trip needed to Jackson. |
| Apply for Retirement, SSDI, or Medicare | 🟡 Call First | Online application or phone interview | Call (877) 476-4484 to book an appointment before visiting. |
| Apply for SSI benefits | 🟡 Call First | Scheduled phone or in-person interview | Call ahead; bring income, bank, and residency records. |
| First-time SSN card or legal name change | 🔴 In-Person Originals | Start online, then bring originals | Must present original/certified marriage or court order + photo ID. |
Jackson office location
The written address (4249 N College Ave, Jackson, AL 36545) remains the address to use.
Before you visit the Jackson office
Book Appointment First
Call (877) 476-4484 or 1-800-772-1213 before driving.
Unexpired Photo ID + Originals
Bring original or certified records only (no photocopies). See checklist →
Direct Numbers & Codes
Local: (877) 476-4484 · TTY: 1-800-325-0778 · Fax: (833) 902-2706 · Code #D68
Services at the Jackson Social Security office
Frequently asked questions about the Jackson office
What are the published hours for the Jackson office?
The published schedule is Mon–Fri: 9:00 AM – 4:00 PM. The office is closed on weekends and federal holidays.
Do I need an appointment at the Jackson office?
Many Social Security services require an appointment. Call the local office at (877) 476-4484 or the national line at 1-800-772-1213 before visiting.
What phone number should I call for the Jackson office?
Call the local branch at (877) 476-4484, the national toll-free line at 1-800-772-1213, or TTY 1-800-325-0778.
What documents should I bring to the office?
Bring an unexpired government photo ID and original or certified documents for your task. Photocopies and notarized copies are not accepted.
Can I complete my Social Security task online?
Yes. Replacement cards, benefit verification letters, and address updates can be completed online through your official my Social Security account. Visit my Social Security at SSA.gov ↗ to start online.
Are these hours live, and is this an official SSA page?
No on both. These are published weekly hours, and SSA Office Finder is an independent directory. Verify official notices at SSA.gov ↗.
Official government portal: Social Security Administration (SSA.gov) ↗