Normal, IL Social Security office at 328 Susan Dr, 61761
The Normal Social Security office at 328 Susan Dr is one of 47 field offices in Illinois and 1,182 nationwide.
Closest listed SSA office for Normal and 50 nearby towns. Next-nearest office: Peoria (39.1 mi).
Normal office hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Best time to visit & closures
Upcoming Federal Holiday Closures
Can you skip a trip to the Normal office?
| Task | Best Method | Fastest Option | Normal Visit Notes & Originals |
|---|---|---|---|
| Replace a Social Security card | 🟢 Online / Phone | Online at SSA.gov or by phone | Bring unexpired photo ID only if online replacement is unavailable. |
| Benefit verification (award) letter | 🟢 Instant Online | Download PDF online or call 1-800-772-1213 | No office visit needed unless you require an immediate stamped printout. |
| Update direct deposit or address | 🟢 Online / Phone | Online account or automated phone line | No trip needed to Normal. |
| Apply for Retirement, SSDI, or Medicare | 🟡 Call First | Online application or phone interview | Call (877) 405-4640 to book an appointment before visiting. |
| Apply for SSI benefits | 🟡 Call First | Scheduled phone or in-person interview | Call ahead; bring income, bank, and residency records. |
| First-time SSN card or legal name change | 🔴 In-Person Originals | Start online, then bring originals | Must present original/certified marriage or court order + photo ID. |
Normal office location
328 Susan Dr, Ste 100, Normal, IL 61761 · Open in Google Maps ↗
Before you visit the Normal office
Book Appointment First
Call (877) 405-4640 or 1-800-772-1213 before driving.
Unexpired Photo ID + Originals
Bring original or certified records only (no photocopies). See checklist →
Direct Numbers & Codes
Local: (877) 405-4640 · TTY: 1-800-325-0778 · Fax: (833) 950-3107 · Code #507
Services at the Normal Social Security office
Other Social Security offices near Normal
Peoria, IL 61615
815 W Pioneer Pkwy
Decatur, IL 62526
606 W Pershing Rd
Champaign, IL 61821
101 S Country Fair Dr
Springfield, IL 62704
3112 Constitution Dr
Kankakee, IL 60901
630 E. Oak St.
Closest Social Security office for nearby towns
| Nearby Town | Closest Listed Office | Address & Phone | Distance |
|---|---|---|---|
| Bloomington, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 3.0 mi |
| Towanda, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 4.1 mi |
| Hudson, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 6.6 mi |
| Twin Grove, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 8.5 mi |
| Downs, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 8.6 mi |
| Shirley, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 9.6 mi |
| Carlock, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 10.6 mi |
| Kappa, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 11.5 mi |
| Danvers, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 12.0 mi |
| Cooksville, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 12.4 mi |
| Lexington, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 12.5 mi |
| Ellsworth, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 13.0 mi |
| Heyworth, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 14.0 mi |
| Congerville, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 15.2 mi |
| Stanford, IL | Normal office | 328 Susan Dr · (877) 405-4640 | 15.5 mi |
Show all 50 nearby towns closest to the Normal office (+35 more)
| Nearby Town | Closest Listed Office | Distance |
|---|---|---|
| Le Roy, IL | Normal office | 15.6 mi |
| El Paso, IL | Normal office | 16.0 mi |
| Gridley, IL | Normal office | 16.2 mi |
| Arrowsmith, IL | Normal office | 17.2 mi |
| Colfax, IL | Normal office | 17.8 mi |
| McLean, IL | Normal office | 18.1 mi |
| Goodfield, IL | Normal office | 18.2 mi |
| Secor, IL | Normal office | 18.5 mi |
| Panola, IL | Normal office | 18.9 mi |
| Chenoa, IL | Normal office | 19.2 mi |
| Minier, IL | Normal office | 20.1 mi |
| Heritage Lake, IL | Normal office | 20.2 mi |
| Wapella, IL | Normal office | 20.3 mi |
| Waynesville, IL | Normal office | 21.1 mi |
| Mackinaw, IL | Normal office | 21.5 mi |
| Anchor, IL | Normal office | 21.8 mi |
| Armington, IL | Normal office | 22.8 mi |
| Atlanta, IL | Normal office | 22.9 mi |
| Saybrook, IL | Normal office | 22.9 mi |
| Benson, IL | Normal office | 24.9 mi |
| Flanagan, IL | Normal office | 25.5 mi |
| Hopedale, IL | Normal office | 25.8 mi |
| Fairbury, IL | Normal office | 27.7 mi |
| Minonk, IL | Normal office | 27.7 mi |
| Sibley, IL | Normal office | 30.3 mi |
| Strawn, IL | Normal office | 30.3 mi |
| Pontiac, IL | Normal office | 30.4 mi |
| Dana, IL | Normal office | 30.5 mi |
| Hartsburg, IL | Normal office | 31.8 mi |
| Emden, IL | Normal office | 32.0 mi |
| Forrest, IL | Normal office | 32.6 mi |
| Long Point, IL | Normal office | 34.0 mi |
| Cornell, IL | Normal office | 34.9 mi |
| Streator, IL | Normal office | 42.6 mi |
| Kangley, IL | Normal office | 43.9 mi |
Frequently asked questions about the Normal office
What are the published hours for the Normal office?
The published schedule is Mon–Fri: 9:00 AM – 4:00 PM. The office is closed on weekends and federal holidays.
Do I need an appointment at the Normal office?
Many Social Security services require an appointment. Call the local office at (877) 405-4640 or the national line at 1-800-772-1213 before visiting.
What phone number should I call for the Normal office?
Call the local branch at (877) 405-4640, the national toll-free line at 1-800-772-1213, or TTY 1-800-325-0778.
What documents should I bring to the office?
Bring an unexpired government photo ID and original or certified documents for your task. Photocopies and notarized copies are not accepted.
Can I complete my Social Security task online?
Yes. Replacement cards, benefit verification letters, and address updates can be completed online through your official my Social Security account. Visit my Social Security at SSA.gov ↗ to start online.
Are these hours live, and is this an official SSA page?
No on both. These are published weekly hours, and SSA Office Finder is an independent directory. Verify official notices at SSA.gov ↗.
Official government portal: Social Security Administration (SSA.gov) ↗