Hawaii Field Office #991 Independent Directory Checking status…
Hilo, HI Social Security office at 111 E Puainako St, 96720
The Hilo Social Security office at 111 E Puainako St is one of 4 field offices in Hawaii and 1,182 nationwide.
Closest listed SSA office for Hilo and 53 nearby towns. Next-nearest office: Wailuku (124.4 mi).
Area Served
53 Towns Next Closest
124.4 mi Weekly Hours
35 hrs HI Offices
1 of 4 Weekly Schedule
Hilo office hours
- Monday 8:30 AM – 3:30 PM
- Tuesday 8:30 AM – 3:30 PM
- Wednesday 8:30 AM – 3:30 PM
- Thursday 8:30 AM – 3:30 PM
- Friday 8:30 AM – 3:30 PM
- Saturday Closed
- Sunday Closed
Wait Times & Holidays
Best time to visit & closures
Mon Very busy
Tue Good day
Wed Closes 12 PM
Thu Best day
Fri Moderate
Upcoming Federal Holiday Closures
NOV 11
Veterans Day Wed · Closed
NOV 26
Thanksgiving Day Thu · Closed
DEC 25
Christmas Day Fri · Closed
JAN 01
New Year's Day Fri · Closed
JAN 18
Birthday of Martin Luther King, Jr. Mon · Closed
FEB 15
Washington's Birthday Mon · Closed
Save Time
Can you skip a trip to the Hilo office?
🟢 Online or Phone Replacement card · Award letter · Direct deposit
🟡 Book Appointment Retirement · SSDI · SSI · Medicare ((855) 572-4860)
🔴 Visit with Originals First SSN card · Name change · Citizenship
| Task | Best Method | Fastest Option | Hilo Visit Notes & Originals |
|---|---|---|---|
| Replace a Social Security card | 🟢 Online / Phone | Online at SSA.gov or by phone | Bring unexpired photo ID only if online replacement is unavailable. |
| Benefit verification (award) letter | 🟢 Instant Online | Download PDF online or call 1-800-772-1213 | No office visit needed unless you require an immediate stamped printout. |
| Update direct deposit or address | 🟢 Online / Phone | Online account or automated phone line | No trip needed to Hilo. |
| Apply for Retirement, SSDI, or Medicare | 🟡 Call First | Online application or phone interview | Call (855) 572-4860 to book an appointment before visiting. |
| Apply for SSI benefits | 🟡 Call First | Scheduled phone or in-person interview | Call ahead; bring income, bank, and residency records. |
| First-time SSN card or legal name change | 🔴 In-Person Originals | Start online, then bring originals | Must present original/certified marriage or court order + photo ID. |
Map & Directions
Hilo office location
111 E Puainako St, Suite 710, Hilo, HI 96720 · Open in Google Maps ↗
Checklist & Contacts
Before you visit the Hilo office
1
Book Appointment First
Call (855) 572-4860 or 1-800-772-1213 before driving.
2
Unexpired Photo ID + Originals
Bring original or certified records only (no photocopies). See checklist →
3
Direct Numbers & Codes
Local: (855) 572-4860 · TTY: 1-800-325-0778 · Fax: (833) 950-2766 · Code #991
Services at the Hilo Social Security office
Nearby Branches
Other Social Security offices near Hilo
#1 Closest 124.4 mi
Wailuku, HI 96793
2200 Main St, Suite 125
(855) 572-4863 Open →
#2 Closest 212.4 mi
Honolulu, HI 96850
300 Ala Moana Blvd, Rm 1-114 Fed Bldg
(855) 572-4879 Open →
#3 Closest 225.4 mi
Kapolei, HI 96707
970 Manawai St
(855) 572-4866 Open →
#4 Closest 2315.2 mi
Daly City, CA 94015
355 Gellert Blvd, Suite 201
(888) 748-7702 Open →
#5 Closest 2319.2 mi
Santa Cruz, CA 95060
169 Walnut Ave
(800) 593-8523 Open →
Coverage Area (53 Towns)
Closest Social Security office for nearby towns
| Nearby Town | Closest Listed Office | Address & Phone | Distance |
|---|---|---|---|
| Wainaku, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 3.8 mi |
| Keaau, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 5.1 mi |
| Paukaa, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 5.1 mi |
| Papaikou, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 6.9 mi |
| Kurtistown, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 7.5 mi |
| Hawaiian Paradise Park, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 9.6 mi |
| Pepeekeo, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 9.8 mi |
| Orchidlands Estates, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 10.1 mi |
| Hawaiian Acres, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 11.3 mi |
| Tiki Gardens, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 12.2 mi |
| Honomu, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 12.4 mi |
| Ainaloa, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 12.9 mi |
| Fern Acres, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 12.9 mi |
| Mountain View, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 13.5 mi |
| Hawaiian Beaches, HI | Hilo office | 111 E Puainako St · (855) 572-4860 | 13.7 mi |
Show all 53 nearby towns closest to the Hilo office (+38 more)
| Nearby Town | Closest Listed Office | Distance |
|---|---|---|
| Eden Roc, HI | Hilo office | 14.2 mi |
| Pahoa, HI | Hilo office | 15.9 mi |
| Fern Forest, HI | Hilo office | 16.5 mi |
| Nanawale Estates, HI | Hilo office | 16.7 mi |
| Leilani Estates, HI | Hilo office | 18.6 mi |
| Royal Hawaiian Estates, HI | Hilo office | 19.1 mi |
| Volcano, HI | Hilo office | 19.9 mi |
| Kamaili, HI | Hilo office | 20.1 mi |
| Black Sands, HI | Hilo office | 20.7 mi |
| Mauna Loa Estates, HI | Hilo office | 21.1 mi |
| Laupahoehoe, HI | Hilo office | 22.1 mi |
| Seaview, HI | Hilo office | 22.1 mi |
| Volcano Golf Course, HI | Hilo office | 22.3 mi |
| Kalapana, HI | Hilo office | 24.1 mi |
| Paauilo, HI | Hilo office | 30.8 mi |
| Honokaa, HI | Hilo office | 37.0 mi |
| Waimea, HI | Hilo office | 42.3 mi |
| Pahala, HI | Hilo office | 43.5 mi |
| Kukuihaele, HI | Hilo office | 43.6 mi |
| Waikoloa Village, HI | Hilo office | 51.0 mi |
| Honaunau-Napoopoo, HI | Hilo office | 52.7 mi |
| Puako, HI | Hilo office | 54.0 mi |
| Naalehu, HI | Hilo office | 54.4 mi |
| Honalo, HI | Hilo office | 54.7 mi |
| Waikoloa Beach Resort, HI | Hilo office | 55.2 mi |
| Holualoa, HI | Hilo office | 55.4 mi |
| Captain Cook, HI | Hilo office | 55.5 mi |
| Waiohinu, HI | Hilo office | 56.0 mi |
| Kealakekua, HI | Hilo office | 56.1 mi |
| Kaloko, HI | Hilo office | 57.7 mi |
| Discovery Harbour, HI | Hilo office | 58.0 mi |
| Halaula, HI | Hilo office | 58.5 mi |
| Kahaluu-Keauhou, HI | Hilo office | 58.6 mi |
| Kapaau, HI | Hilo office | 60.6 mi |
| Kailua, HI | Hilo office | 60.7 mi |
| Kaiminani, HI | Hilo office | 60.9 mi |
| Hawaiian Ocean View, HI | Hilo office | 62.0 mi |
| Hawi, HI | Hilo office | 62.2 mi |
Common Questions
Frequently asked questions about the Hilo office
What are the published hours for the Hilo office?
The published schedule is Mon–Fri: 8:30 AM – 3:30 PM. The office is closed on weekends and federal holidays.
Do I need an appointment at the Hilo office?
Many Social Security services require an appointment. Call the local office at (855) 572-4860 or the national line at 1-800-772-1213 before visiting.
What phone number should I call for the Hilo office?
Call the local branch at (855) 572-4860, the national toll-free line at 1-800-772-1213, or TTY 1-800-325-0778.
What documents should I bring to the office?
Bring an unexpired government photo ID and original or certified documents for your task. Photocopies and notarized copies are not accepted.
Can I complete my Social Security task online?
Yes. Replacement cards, benefit verification letters, and address updates can be completed online through your official my Social Security account. Visit my Social Security at SSA.gov ↗ to start online.
Are these hours live, and is this an official SSA page?
No on both. These are published weekly hours, and SSA Office Finder is an independent directory. Verify official notices at SSA.gov ↗.
Official government portal: Social Security Administration (SSA.gov) ↗
Quick Navigation
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