New Britain, CT Social Security office at 1 Herald Sq, 06051
The New Britain Social Security office at 1 Herald Sq is one of 15 field offices in Connecticut and 1,182 nationwide.
Closest listed SSA office for New Britain and 8 nearby towns. Next-nearest office: Hartford (8.8 mi).
New Britain office hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Best time to visit & closures
Upcoming Federal Holiday Closures
Can you skip a trip to the New Britain office?
| Task | Best Method | Fastest Option | New Britain Visit Notes & Originals |
|---|---|---|---|
| Replace a Social Security card | 🟢 Online / Phone | Online at SSA.gov or by phone | Bring unexpired photo ID only if online replacement is unavailable. |
| Benefit verification (award) letter | 🟢 Instant Online | Download PDF online or call 1-800-772-1213 | No office visit needed unless you require an immediate stamped printout. |
| Update direct deposit or address | 🟢 Online / Phone | Online account or automated phone line | No trip needed to New Britain. |
| Apply for Retirement, SSDI, or Medicare | 🟡 Call First | Online application or phone interview | Call (866) 858-6086 to book an appointment before visiting. |
| Apply for SSI benefits | 🟡 Call First | Scheduled phone or in-person interview | Call ahead; bring income, bank, and residency records. |
| First-time SSN card or legal name change | 🔴 In-Person Originals | Start online, then bring originals | Must present original/certified marriage or court order + photo ID. |
New Britain office location
1 Herald Sq, Fl 2 Suite 201, New Britain, CT 06051 · Open in Google Maps ↗
Before you visit the New Britain office
Book Appointment First
Call (866) 858-6086 or 1-800-772-1213 before driving.
Unexpired Photo ID + Originals
Bring original or certified records only (no photocopies). See checklist →
Direct Numbers & Codes
Local: (866) 858-6086 · TTY: 1-800-325-0778 · Fax: (833) 950-2656 · Code #086
Services at the New Britain Social Security office
Other Social Security offices near New Britain
Hartford, CT 06103
135 High St, Suite 101
East Hartford, CT 06108
478 Burnside Ave
Waterbury, CT 06702
51 North Elm St, Suite 1
Torrington, CT 06790
147 Litchfield St
Ansonia, CT 06401
475 Main St
Closest Social Security office for nearby towns
| Nearby Town | Closest Listed Office | Address & Phone | Distance |
|---|---|---|---|
| Kensington, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 2.9 mi |
| Newington, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 2.9 mi |
| Bristol, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 8.4 mi |
| Meriden, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 9.0 mi |
| Portland, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 10.3 mi |
| Middletown, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 10.4 mi |
| Durham, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 14.5 mi |
| Higganum, CT | New Britain office | 1 Herald Sq · (866) 858-6086 | 16.7 mi |
Frequently asked questions about the New Britain office
What are the published hours for the New Britain office?
The published schedule is Mon–Fri: 9:00 AM – 4:00 PM. The office is closed on weekends and federal holidays.
Do I need an appointment at the New Britain office?
Many Social Security services require an appointment. Call the local office at (866) 858-6086 or the national line at 1-800-772-1213 before visiting.
What phone number should I call for the New Britain office?
Call the local branch at (866) 858-6086, the national toll-free line at 1-800-772-1213, or TTY 1-800-325-0778.
What documents should I bring to the office?
Bring an unexpired government photo ID and original or certified documents for your task. Photocopies and notarized copies are not accepted.
Can I complete my Social Security task online?
Yes. Replacement cards, benefit verification letters, and address updates can be completed online through your official my Social Security account. Visit my Social Security at SSA.gov ↗ to start online.
Are these hours live, and is this an official SSA page?
No on both. These are published weekly hours, and SSA Office Finder is an independent directory. Verify official notices at SSA.gov ↗.
Official government portal: Social Security Administration (SSA.gov) ↗